We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@merayaproject.com. Please note that returns will need to be sent to the following address: 93 4th ave #1529 New York, ny 10276.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@merayaproject.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take pictures.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@merayaproject.com.
MERAYA currently ships to the continental United States. We offer complimentary ground shipping for all orders within the continental United States (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). We are not currently fulfilling orders to Canada or other international geographies.
If you are interested in MERAYA products but located outside of the continental United States please contact us at hello@merayaproject.com
Please note, that we are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states, or U.S territories.
Our goal is to ship orders within 3 - 7 business days of the day the order is placed. We must ship product via ground transport according to the law. Shipping can take 1-7 days with our carrier, USPS (usually 1-2 days within NY). We are not responsible for carrier delivery delays, lost packages, or stolen merchandise. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please hello@merayaproject.com with any additional questions regarding shipping and delivery.
RETURNS & EXCHANGES
If you are interested in returning an unopened, unused product with packaging fully intact within 14 business days of delivery, you may initiate a return request by emailing hello@merayaproject.comand referencing your order number. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Once the product is received we will refund the product purchase amount minus a restocking fee of $15. The customer is responsible for the costs of delivery and return shipping. We recommend that Customers keep tracking/proof of return shipment and MERAYA accepts no liability in the event that such proof cannot be produced and items lost in transit back to MERAYA will not be compensated for. Only merchandise received by the MERAYA Returns Department will be eligible for a refund. Returned merchandise must be received no later than 14 (fourteen) days from the day on which the Customer was provided with their RMA number.
If you have a quality concern such as breakage during transportation or malfunction within a 14-day period following delivery, please take a photo of the issue in question and send it with your order number and description to hello@merayaproject.com and we will happily proceed to resolve the issue.
Items purchased online at MERAYA will not be accepted in retail store or pop-up locations or any third-party locations carrying MERAYA merchandise. Products that were not purchased on the Website or through the Customer Service Centre may NOT be returned to the MERAYA Returns Department.
You may not sell or resell any of the products you receive from us.
ADDITIONAL QUESTIONS
For any other questions, please contact us via email at hello@merayaproject.com. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and arrange a time to speak over the phone. We are available Monday through Friday, between 10:00AM and 2:00PM Eastern standard time.
