Shipping policy

MERAYA currently ships to the continental United States. We offer complimentary ground shipping for all orders within the continental United States (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). 

If you are interested in MERAYA products but located outside of the continental United States or Australia please contact us at hello@merayaproject.com

Please note, we are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.

Our goal is to ship orders within 3 - 7 business days of the day the order is placed. We must ship perfume via ground transport according to the law. Shipping can take 1-7 days with our carrier, UPS (usually 1-2 days within NY). We are not responsible for carrier delivery delays, lost packages, or stolen merchandise. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please contact@merayaproject.com with any additional questions regarding shipping and delivery.

If you are interested in returning an unopened, unused product with packaging fully intact within 14 business days of delivery, you may initiate a return request by emailing hello@merayaproject.com and referencing your order number. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Once the product is received we will refund the product purchase amount minus a restocking fee of $15. The customer is responsible for the costs of delivery and return shipping. We recommend that Customers keep tracking/proof of return shipment and MERAYA accepts no liability in the event that such proof cannot be produced and items lost in transit back to MERAYA will not be compensated for. Only merchandise received by the MERAYA Returns Department will be eligible for a refund. Returned merchandise must be received no later than 14 (fourteen) days from the day on which the Customer was provided with their RMA number.

If you have a quality concern such as breakage during transportation or malfunction within a 14-day period following delivery, please take a photo of the issue in question and send it with your order number and description to hello@merayaproject.com and we will happily proceed to resolve the issue.

Items purchased online at MERAYA will not be accepted in retail store or pop-up locations or any third-party locations carrying MERAYA merchandise. Products that were not purchased on the Website or through the Customer Service Centre may NOT be returned to the MERAYA Returns Department.

You may not sell or resell any of the products you receive from us.

For any other questions, please contact us via email at contact@merayaproject.com. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and arrange a time to speak over the phone. We are available Monday through Friday, between 9:00AM and 2:00PM Eastern standard time.